7betbt's Privacy Policy
Our complete policy on how we collect, use, store, and protect your personal information is described in detail here.
Introduction and Scope
This privacy policy ("Policy") applies to the 7betbt platform. It describes what personal information we collect from you when you use the 7betbt website, why we collect it, how we use and protect it, and what rights you have.
7betbt is an online gaming and betting platform operating for players in Bangladesh. By using our services, you are considered to have agreed to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our platform.
We place the highest importance on our users' privacy. Keeping your information secure through SSL encryption and advanced security measures is our first priority. This policy may be updated from time to time; in the event of changes, we will publish a notice on our platform.
What Information We Collect
Depending on the nature of our relationship with you, we may collect the types of information listed below. In each case, the purpose of collection is fair, proportionate, and specific.
2.1 Registration and Account Information
Information you provide when opening an account:
- Full name, date of birth, and nationality
- Email address
- Preferred username and password (stored in encrypted form)
- National ID or passport information for KYC verification (where applicable)
2.2 Financial and Transaction Information
Information collected for payment processing and maintaining transaction history:
- bKash, Nagad, Rocket, Upay account numbers
- Bank account details (for bank transfers)
- Deposit and withdrawal amounts and dates
- Transaction reference numbers
2.3 Technical and Usage Information
Information collected automatically while using our platform:
- IP address and device identifier
- Browser type, operating system, and screen resolution
- Pages visited, session duration, and navigation patterns
- Information collected through cookies and similar tracking technologies
2.4 Support Communication Information
When you contact our customer support team, we may record the content of that conversation and relevant details. This is used to provide better support in the future.
Purpose of Information Use
We use the information we collect only for the following legitimate purposes. No information is used or disclosed unnecessarily.
- Account management: To create, verify, manage, and secure your account.
- Payment processing: To safely complete deposits, withdrawals, and financial transactions.
- Security and fraud prevention: To detect and prevent unauthorized access, fraudulent activity, and suspicious transactions.
- Legal compliance: To meet regulatory obligations required under applicable laws and regulations.
- Customer support: To respond to your questions, complaints, and requests.
- Service improvement: Using analytical data to improve our platform, game selection, and user experience.
- Responsible gaming: Monitoring account activity to identify risky gaming behaviour and provide support.
- Bonuses and promotions: To determine and deliver bonuses, cashback, and VIP benefits you are entitled to.
Disclosure of Information to Third Parties
7betbt never sells, rents, or transfers your personal information to third parties for commercial purposes. However, disclosure may be necessary in the limited circumstances below:
4.1 Payment Processors
Information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and banking institutions. These institutions may use the information only for the purpose of payment processing.
4.2 Technology Service Providers
Game software providers used to operate our platform (such as Pragmatic Play, Evolution Gaming, Spribe) may see limited information for technical reasons. These providers operate under strict confidentiality agreements.
4.3 Legal Authorities
If disclosure to a competent legal authority, court, or regulatory body is required under the laws of Bangladesh, we will comply. Where possible, we will endeavour to notify you in such cases.
4.4 Business Successors
In the event of a merger, acquisition, or business transfer, a potential successor entity may receive information. However, maintaining the protections of this privacy policy will be a condition in such cases.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies on our website. Cookies are small text files stored in your browser. They help us improve website functionality and personalise your experience.
Essential Cookies
Essential for the basic functionality of the website. Used to maintain login sessions, verify security tokens, and prevent fraud. These cannot be disabled.
Functional Cookies
Used to remember your preferences (such as language and game settings). Disabling these will prevent some personalised features from working.
Analytics Cookies
Used to analyse page visits, session duration, and user behaviour on the website. This information is used to improve services and is kept fully anonymous.
Cookie Controls
You can disable non-essential cookies by changing your browser settings. However, this may limit some features of our platform.
Data Security Measures
7betbt has adopted industry-standard security measures to keep your personal and financial information secure. Our security layers are regularly reviewed and updated.
- SSL/TLS Encryption: All data transfers between your browser and our servers are protected by 256-bit SSL encryption.
- Password hashing: Your password is never stored directly. Passwords are secured using strong cryptographic hash algorithms.
- Secure server environment: Our server environment is protected by firewalls, intrusion detection systems, and regular security audits.
- Access controls: Only authorised staff can access the information needed to perform specific tasks. All access is logged and audited.
- Two-step verification: Additional identity verification is in place for sensitive account activities.
While we take every possible security measure, no digital system is completely impenetrable. If you notice any suspicious activity, please notify our support team immediately.
Data Retention Period
We retain your personal information only for as long as it is necessary or required to meet legal obligations.
7.1 Active Accounts
While your account is active, all account information, transaction history, and communication records are retained. This is necessary to maintain the quality of our service and provide you with accurate support.
7.2 Closed Accounts
Even after an account is closed or deactivated, certain information is retained for a defined period for legal and regulatory reasons. Financial transaction records are generally kept for a longer period.
7.3 Data Deletion
After the defined retention period has ended, or where there is no legal obligation, your information will be securely deleted or anonymised upon your request. Requests to delete information can be made through our support team.
Your Data Rights
As a 7betbt user, you have the following rights over your own personal information. Contact our support team to exercise these rights.
- Right to access: You can request to know what information we hold about you and to receive a copy of that information.
- Right to rectification: You have the right to request correction of any inaccuracies or errors in your information.
- Right to erasure: Beyond legal obligations, you can request deletion of your information. We will fulfil this request where applicable.
- Right to restrict processing: In certain circumstances, you can request that the processing of your information be limited or suspended.
- Right to data portability: You can request your information in a commonly usable format.
- Right to withdraw from marketing communications: You can request to opt out of promotional communications at any time.
To exercise any of the above rights, contact us via live chat or email ([email protected]). We will endeavour to respond to your request within a reasonable time.
Protection of Minors
7betbt is for users aged 21 and over only. We do not knowingly collect or store information from any minor. We take age verification steps at the time of registration.
If we have credible evidence that an account has been opened by a minor, we will immediately suspend that account and delete all associated information. Parents or guardians with concerns about this may notify our support team.
Age Restriction Confirmation
For users aged 21 and over only — by using our platform you confirm that you are at least 21 years of age.
Policy Changes and Updates
We may review and update this privacy policy from time to time. The policy may be updated to keep pace with changes in technology, legal requirements, or our services.
For any significant changes, we will publish a notice on our platform and update the "Last updated" date at the top of the page. Continued use of our services after a revised policy is published will be considered acceptance of the updated policy.
We recommend that you review this page regularly to stay informed about the latest privacy policy.
Contact Us
If you have any questions or concerns about this privacy policy, or wish to exercise your data rights, please contact our privacy and support team.
Privacy-related contact
Our support team is available seven days a week, 24 hours a day to assist you in Bengali with any privacy-related request.
Your privacy is our highest priority.